Terms and Conditions

1. Cancellation Policy

A reservation is a mutual commitment between Oxygen Aventure and its customers. This commitment is finalized once the deposit is paid. From that point on, Oxygen Aventure makes all the necessary arrangements to ensure that the activity takes place under the conditions specified at the time of booking. In return, Oxygen Aventure expects its customers to notify us of any changes to the reservation (number of participants, date, time) at least 4 days in advance.

Cancellation by the customer

If you cancel at least 4 days before the scheduled date of the activity, you will be refunded the amount paid, minus the booking fee.
If you cancel 72 hours or less before the start of the activity, the amount paid will be forfeited unless you provide proof of your cancellation. The booking fee will still be charged.

Cancellations by Oxygen Aventure

Oxygen Aventure may cancel a booked activity if circumstances beyond its control make it impossible or dangerous to carry out the activity, particularly in the event of hazardous weather conditions. In this specific case, you will receive a full refund for the cost of the booked activity.
Oxygen Aventure may also cancel a session if there are not enough participants to proceed. A session is confirmed with a minimum of 4 participants.
In the event of cancellation by Oxygen Aventure, new dates or alternative activities may be offered, in which case the customer decides whether or not to accept the changes. If you are unavailable on the new dates offered or if an alternative activity does not suit you, you will receive a full refund of the amount paid for the booked activity.

- I need to cancel my reservation because I or someone in my group is sick

If someone in your group becomes ill the day before or on the day of the activity, please let us know as soon as possible so we can inform the guide. You will need to provide a doctor’s note to be eligible for a refund. The booking fees will be retained.

2. Cancellation requests made less than 72 hours before the activity date

- My car wouldn't start (or another vehicle-related issue).

Please let us know as soon as possible so we can inform the guide. You will be asked to provide proof of roadside assistance or a repair shop receipt in order to process a refund for your reservation. The booking fees will be retained.

- My car wouldn't start (or another vehicle-related issue).

- I got the date or location of the appointment wrong.

We do our best to provide you with all the information related to your reservation. If you get the date or location wrong, no refund will be available.

- I think the weather is bad, so I'd rather cancel

Activities will go ahead as scheduled even if the weather is gloomy. Only the guide can decide to cancel a session if weather conditions are not suitable for the activity. The guides provide high-quality gear to keep you warm if the weather isn’t ideal.
If you are unable to attend, please let us know, but no refunds will be issued.

- Can I change my reservation?

It is certainly possible to request a change to a reservation before the date of the activity. If the change is possible, you will receive a new reservation summary.
However, it is important to note that Oxygen Aventure is under no obligation to accept such change requests. If your request for a change is denied, it will be treated as a cancellation and will fall under the general cancellation policy as detailed above.

3 - Details of the Terms and Conditions of Sale

I. Services and Support

By signing up for the services offered by Oxygen’Aventure, the subscriber fully accepts these terms and conditions and agrees to inform each participant of all the terms and conditions.

1. Purpose

These General Terms and Conditions of Sale (GTC) govern the relationship between:

Oxygen Aventure, and anyone making a reservation through the website or by any other means.

Oxygen Aventure acts asan intermediary, connecting clients with certified independent instructors who lead outdoor activities.

These services are provided under the sole responsibility of our partner instructors.

Any reservation implies full and unconditional acceptance of these Terms and Conditions.

2. Nature of the services

The activities offered (canyoning, caving, via ferrata, rock climbing, whitewater sports, etc.) are:

– supervised by certified independent instructors (BEES, DEJEPS, or equivalent),

– subject to applicable regulations,

– conducted in a specific natural environment.

Each instructor works under their own responsibility and holds the required professional liability insurance.

Art. 2 – Registration and Reservation

All activities require a reservation. To make a reservation, you have several options: fill out the online reservation form (www.oxygen-aventure.com) or contact Oxygen’Aventure directly by email (contact@oxygen-aventure.com), by phone (+33 6 82 69 83 00), or at the reception desk at our base in St Paul de Fenouillet.

GROUP OUTINGS: Registration is complete once the participant receives an email or text message confirming the reservation for the selected outing.

PRIVATE TOURS (institutions, companies, organizations): Registration is confirmed upon receipt of a deposit equal to 20% of the total cost of the tour and a confirmation email for the selected tour.

In both cases, the balance will be paid directly to the service provider in their own name at the start of the service.

Art. 3 – Price

Oxygen’Aventure’s rates are listed on the website and in the activity catalog available at the front desk.

Prices include: organization, instruction provided by a state-certified guide, and the loan of the technical and safety equipment required for the chosen activity (5mm full-body wetsuit, neoprene socks, helmet, harness, headlamp, etc.).

Some products include the option to borrow equipment upon request (e.g., shoes, climbing shoes, etc.)

In any case, please refer to the product data sheet, which is available on our website or upon request.

Prices do not include: any equipment rental (e.g., GoPro), transportation to the activity location (meeting point and activity site), and personal expenses.

For day trips, meals (picnic, water, snacks) are the customer’s responsibility, unless otherwise specified.

For two-day trips, incidental expenses such as lodging, meals, and snacks are the customer’s responsibility and must be paid directly to the accommodation provider or restaurant.

Section 4 – Payment Method

For guided activities, payment must be made directly to the guide leading the session, either in their own name or payable to Oxygen Aventure. This will be specified at the time of booking.

Accepted payment methods: check, vacation voucher, bank transfer, credit card (secure online payment), or cash.

Art. 5 – Conditions of Participation

Our activities are open to everyone; however, depending on the activity and route, certain requirements must be met (age limit, ability to swim, skill level, physical fitness, etc.).

Oxygen Aventure does not have the means to assess its customers' fitness levels.

It is therefore up to each participant to assess their physical fitness based on the trails they wish to tackle. For more information on these requirements, please refer to the trail descriptions (available on our website, oxygen-aventure.com).

For canyoning and whitewater activities, you must be able to swim 25 meters and submerge yourself.

You must not have any medical contraindications to participating in the chosen activity.

IMPORTANT: Even if you have no medical contraindications but require special medical care or treatment (asthma, diabetes, etc.) or if your health condition requires special attention (fragile joints, back problems, need to wear glasses, etc.), you must inform the instructor before the activity begins and bring appropriate emergency medication, as recommended by your doctor.

Art. 6 – Insurance and Liability

Each instructor/professional is covered by professional liability insurance for their specific activities and for any costs incurred in the event of a rescue operation.

We strongly recommend that each participant obtain liability insurance and/or personal accident insurance from an insurer of their choice for the practice of whitewater and/or mountain sports. We cannot assume responsibility for each participant’s individual liability.

Oxygen Aventure, LLC is covered by liability insurance for all the activities it offers and cannot be held liable for activities booked through other providers.

In the event of a personal injury, Oxygen Aventure, LLC and the instructor involved are released from liability once the victim has been taken into the care of the appropriate emergency services, and any subsequent hospital treatment will be covered by the injured party’s personal insurance.

Outdoor activities take place in a specific environment known as a "high-risk" environment.

Each participant is aware that, given the specific nature of the activities offered, they may face certain risks due, in particular, to remoteness, isolation, and the specific characteristics of the environment (river, cave, cliff, etc.). They accept these risks with full knowledge of the facts and must adhere to safety guidelines and follow the advice provided by professionals.

The participant/customer is responsible for the equipment provided for the activity. The provider shall not be held liable for any damage caused by the equipment provided.

In the event of theft or damage to the rented equipment, the participant/customer may be required to pay compensation for wear and tear or to reimburse the full cost of the equipment.

Neither the instructors nor Oxygen Aventure LLC shall be held liable for the loss, theft (including from vehicles), or damage to personal belongings (e.g., glasses, cameras, etc.) that participants may bring with them during the activity and that may occur during the activity.

Art. 7 – Cancellation / Termination by the Customer

7.1 Cancellation by the customer

– Cancellation of a reservation at least 30 days in advance: full refund of the deposit

– Cancellation of a reservation within 15 days of the date: the deposit is non-refundable

– Cancellation of a reservation less than 3 days in advance: the balance will be charged

In cases of force majeure and upon presentation of supporting documentation within 48 hours of the service date, Oxygen Aventure may refund the full amount or a portion thereof, but the customer may not demand such a refund. In the event of a full or partial refund, a cancellation processing fee will be deducted. The amount of these fixed administrative fees is €10 per person. In all cases, the customer agrees to notify Oxygen Aventure of any changes regarding the reservation: program organization, changes in group size, delays, or cancellations.

7.2 – Interruption During the Service

In the event of an interruption during the service, the customer or participant will not be entitled to a refund.

Art. 8 – Cancellation / Termination by Oxygen Aventure

8.1 – Cancellation

Oxygen’Aventure instructors reserve the right to cancel or modify the outing depending on weather conditions or the participants’ skill level.

The activity may be canceled for safety reasons (weather conditions, EDF water releases, flooding, etc.) or due to any other force majeure event. In such cases, a replacement activity will be arranged whenever possible, or an alternative date will be offered. If the outing cannot take place, the full amount will be refunded, and no further compensation will be provided.

If we cancel the event due to an insufficient number of participants (fewer than 4 people), registrants will receive a full refund and will not be entitled to any compensation.

8.2 – Exclusion

Oxygen Aventure instructors reserve the right to exclude any participant who is intoxicated or whose behavior is likely to disrupt the smooth running of the activity or jeopardize the safety of the group. In such cases, the customer or participant will not be entitled to any refund or compensation.

Art. 9 – Appointments

You will always be provided with the time and meeting location, regardless of the activity. To ensure that activities run smoothly and out of respect for the other participants and your instructor, we ask that you carefully review the itineraries and other instructions we have sent you in advance. Please plan your travel time so that you arrive on time. We allow for a maximum delay of 15 minutes. After this time, the instructors will begin the activities, and no refunds or compensation will be provided.

Art. 10 – Supervision of young people (minors):

Unaccompanied minors:

Children under the age of 12 who are not accompanied by an adult (legal guardian) are not permitted to participate in group activities.

Unaccompanied minors aged 12 to 18 may participate in so-called “group” activities, subject to parental consent and certain conditions (athletic ability, skill level, etc.)

In this case, a parental consent form must be signed by the legal guardian on the day of the activity.

If the activity requires travel to a specific location (cliffs, canyons, caves, etc.), the minor’s legal guardian must arrange for transportation.

Minors in the CVL / CLSH / School programs:

The organization arranging the trip or outing must be able to provide the instructor and Oxygen Aventure, LLC with the following information for each participant (youth and staff member):

– proof of the ability to swim 25 meters and submerge oneself,

– each participant’s health form.

In addition, Oxygen Aventure is committed to providing the necessary certificates and documents for organizing the trip or outing (DDCSPP authorization, insurance, instructors’ certifications, etc.)

Groups of minors are subject to regulations that limit them to a maximum of 8 minors and 1 staff member. Each group of minors must be accompanied by 2 adults, including one staff member from the center and the instructor leading the activity.

Section 11. Gift Certificate

The gift certificate becomes valid upon receipt of full payment for the service.

The order form is non-transferable. However, it may be transferred to a person of your choice, provided you notify us in advance so that we can update the new recipient's contact information.

The recipient of the gift certificate must contact us to book the outing.

The activity listed on the gift certificate may be exchanged for another activity offered by Oxygen Aventure, provided that the value of the new activity is equal to or less than that of the activity listed on the gift certificate. However, you may choose an activity with a higher price by paying the difference.

The gift certificate has an expiration date. Once the validity period (the current year) has expired, the service will be considered fulfilled and cannot be rescheduled. Neither the recipient nor the purchaser will be entitled to any refund or compensation.

Please present the gift certificate and the registration form to the instructor in charge of the session on the day of the activity.

The tour will take place provided that the minimum number of participants is met and weather conditions allow for the activity to be conducted safely.

Art. 12 – Dispute Resolution

The parties shall endeavor to resolve amicably any difficulties that may arise in the performance of this contract. If no amicable agreement can be reached, all disputes relating to the validity, interpretation, and performance of this agreement shall be governed exclusively by the laws of France.

Any disputes, of whatever nature, shall fall within the jurisdiction of the French civil and commercial courts, including those ruling on interim relief.